FAQ’s.

FAQ’s.

How we protect your building assets

How do you manage working in a sensitive live
environment?

We have a maintenance team already, does your service make
them redundant?

Premature failure of our building assets often comes as a
surprise and costs us money. How can we reduce these
unforeseen expenses?

We have recurring problems on certain machinery. Do you
assess for problems?

We work in the country’s leading and largest hospitals and aged care facilities. Safety of your customers, residents, patients, visitors, and users is paramount.

Our teams are some of the most experienced in sensitive live environment works and adhere to stringent procedures and protocols that achieve what you need without disruption.

We work with you however you would like. Woollam can bring your team along for the ride. We consider the brilliance they bring to the table and explore growth opportunities for them to give you an all-encompassing team of experts
Planned preventative maintenance is key. Our condition assessments indicate whether an asset is performing satisfactorily or unsatisfactory; and whether this is due to it exceeding service levels or due to under-performance.
Yes! Not knowing the condition of machinery is one of the single biggest drains on money and resources – because it’s all spent reacting to maintenance needs. We inspect, test, analyse and monitor to determine what intervention is required i.e. maintenance, refurbishment, replacement, or other need, and can implement the solution for you.    

How does an asset register benefit my business?

How do you manage all maintenance work orders, reactive and
preventative?

How do I track if my facility is up to date with regulatory and
compliance standards?

How can I better meet and respond to regulatory audits
obligations?

What is a condition assessment?

We barcode and record your assets. Capturing all asset information in an asset register enables reviews against:

• relevant standards that outline regulatory requirements
• inspection and service intervals
• warranty requirements
• equipment specifications for specified services

From there, we’re able to identify requirements of equipment and assets, and set service frequency so that you don’t experience breakdowns and know what costs to budget.

When your maintenance need arises, simply give us a call or log your request via the user-friendly app. We issue the work order to our pre-qualified, pre-inducted team of trades and track and trace progress in real-time. We attend site, complete the work, and sign off with photo evidence. Woollam then issue the monthly activity report to you which summarises the value of the completed works and the value of works in progress so you’re always in the know.
We know it’s a big task when you have a customer-centric business to run, so we can take care of regulatory requirements for you. Our team has a clear understanding of legislative requirements - an essential element of asset management.

The mechanisms to manage the risks associated with planning, buying and building assets are contained in a range of Acts, Regulations, Standards and Codes which we remain up to date with and use to modify, reduce or eliminate risk altogether – from planning through operation to long-term management of your facilities.

Our digital compliance system means you don’t need to rely on hard copies or manuals. Everything an auditor would want to see is in one place, and we keep it up to date for you – it’s hassle-free compliance.

All certifications, records, safety documents, licences, inductions, police checks and more are collected and verified, and we are alerted when they’re coming up for renewal, so you never skip a beat.

Check out our Approach page to see some of our systems in action.

A condition assessment evaluates and monitors the physical condition and performance of components of your building to:
* Forecast effective age and estimated life span of assets
* Develop a cost analysis to help build your capital budget
* Estimate costs to correct any maintenance needs
* Identify any code related deficiencies or compliance concerns
* Identify required intervention methods [maintain, refurbish, or replace]

We need to upgrade our facilities but do not have the budget
for significant expenses – what are our options?

How do we conduct building works while the facility remains
fully operational?

We have multiple sites – how can we manage the facilities in a
cost-effective manner?

We have an old building, how do we bring it up to current
compliance standards and requirements?

Many don’t have the capital to immediately invest in extensions, refurbishing, or repurposing – but that doesn’t need to stop you from upgrades. First and foremost, your facility needs to be a constant safe zone for everyone who enters – customers, visitors, and workforce. To find the right solution for your budget, business needs, and current regulatory compliance requirements, we suggest kicking off with a site‐based audit whereby we report on the age, design, and overall condition of each asset.
 
By using a risk-based approach, we can help you identify the most prevalent efficiencies or changes required within your facilities. We can forecast required capital planning of high value assets, and establish refurbishment, maintenance, or replacement actions by plotting historical spend/failure patterns and protect and optimise the performance of the property ensuring there’s a plan in place for refurbishment or second life preparation if that’s where you would like to head.
Woollam Services works in several environments where business continuity is of critical importance including healthcare, aged care, and early education. In these environments we are fully aware that where an event or incident compromises critical business functions the potential consequences may be catastrophic.

In these environments, we ensure our employees and trades understand and work seamlessly within the parameters of your environment. We understand, value and have the discipline to conform to strict live operating procedures and protocols, and specifically manage items including, but not limited to:

Continuity of existing essential and non-essential services for the life of the projects and during major services shutdowns.

Personnel, visitor and general pedestrian access and egress.

Vehicular traffic within and in the vicinity of the existing live environment.

Updating of existing emergency evacuation procedures, meeting points, and plans to accommodate any maintenance or construction activity.

Installation, management and maintaining of dust, vibration, and noise suppression measures to mitigate any disturbance.

provide notice of potential disruption caused by planned maintenance two weeks before the maintenance is scheduled to take place.

Maintaining existing fire egress and general access and egress pathways.

Installation of new and relocated emergency and exit lighting systems to accommodate new fire egress pathways if required.

Installing way-finding signage, temporary fencing, hoardings and barricades around activity if required.

You need to first understand what requires servicing and when. We capture all asset information for you, either by site-based inspection or asset registers; we then review each item for compliance and operating efficiency and identify any additional service requirements. We create a schedule for inspection and/or corrective works and then review the effectiveness of inspections over time. If corrective work isn’t identified as part of the inspections, then why continue to perform if not mandatory – cost saving for you right there! Check out our cost-effective methodology for planned preventative maintenance on Our Approach page.
As part of our Planned Preventive Maintenance approach, we create an asset register to record each of your property’s assets inclusive of model, installation dates, costs and warranties. We can then create time‐based periodic inspection plans to align with statutory maintenance – scheduling in routine work to be carried out to ensure that all buildings, plant, and equipment are maintained in accordance with relevant Acts, Regulations, Codes and Standards, meeting State, Local Government and other Statutory Authority requirements. So, you can get on with what you’re good at.

How do I best protect my property from damage?

What kind of insurance repair work do you carry out?

Can I engage you to carry out insurance repair work for
our building?

Ensure no loose screws are securing the corrugated sheeting on your roof to eliminate the risk of wind destruction. It pays to periodically have a roof inspection to detect loose fixings.

Look out for potential water ingress into the roof through overflowing gutters caused by prolonged dust build-up of blockage from overhanging foliage.

Check the condition of trees on your property that have the potential to interfere or connect with overhead powerlines. Check the root system to ensure there is no rot weakening the stability of larger trees in heavy winds.

Look for items that are unsecured on your property such as outdoor furniture. These items should be tucked away or securely tied down. These items can become projectiles in strong wind causing damage or potential injury.

Woollam provides several services which help return your facility to business as usual, including: make safe works, mould remediation, building restoration, complex cleaning for fire, smoke or water damage, drying as well as major loss services for large commercial or complex insurance claims.

Yes, If the Insured gets approval from their Insurance Provider, we can be contracted directly to complete all necessary repair works. We can also be engaged directly through your Insurance Company if we are appointed to their panel of building contractors.

How can we reduce our monthly reactive maintenance
spend?

We need a strategy for managing our property, but don’t know
where to start.

How do we know where we can make both operating
efficiencies and cost efficiencies?

I want my facility to perform better – at its best. Where do I
start?

Not knowing the condition of assets is one of the single biggest drains on money and resources. Failing assets and reactive maintenance are unpredictable, can have disastrous consequences on your budget, and risks customer safety and comfort.  Our expert preventative and reactive maintenance programming cuts the reactive maintenance spend, reduces resourcing needs, increases your operating efficiencies, and improves the longevity of your assets by providing an accurate reflection, plan, and schedule of the condition of your property assets. We also provide cost tracking, single source invoicing and comprehensive summary reporting. It’s a fail-safe hook up!
Our team of experts work closely with our clients to create a tailored property management strategy. Woollam Services empathises with the individual wants and needs our clients, ensuring that our clients are not left with a bill for unused and unnecessary services. During the discovery process our expert team guide you through creating a strategy which best fits your property management needs by asking the following questions:

* Who are we empathising with?
* What do they do?
* What do they need to do?
* What do they see?
* What do they hear?
* What do they say?

Contact Woollam Services today if you would like to discuss tailoring a property management strategy with specific to you [insert link to Keith contact us]

Do you have an accurate understanding of the condition of each of your assets? Do you know how or when you are maintaining equipment? Is it being recorded and scheduled? Do you have recurring problems? With many businesses, the influx of operational invoices each month could mean you don’t see that there’s three re-fixes on the same asset in a short time period. Not only do we provide comprehensive planned and reactive maintenance services, we can bring simplicity to general operations including but not limited to:

  • Reducing the burden on your accounts team by collating all maintenance and service works into one invoice.
  • Digitizing your compliance system – our user-friendly software means no reliance on manual searches. Everything an auditor would want to see, like photo evidence, OEM warranties and manuals, maintenance requests and reporting, and administrative support processes are managed within one central system. User friendly technology and automated systems reduces time, resources, and double handling.
  • Identifying energy efficiencies to ensure the property is running cost-effectively.

An Asset Management Plan (AMP) includes documented information that specifies the activities, resources and timescales required for an individual asset, or a grouping of assets, to achieve the organisation’s asset management objectives. The purpose of an AMP is to ensure the appropriated Asset maintenance strategies are identified, planned, and implemented to meet service level requirements and effectively manage risk in a cost-effective manner.

Included within this AMP will be the Lifecycle Plan (LP). The LP provides an understanding of when components of the asset exceed their maintainable life and require replacement. Woollam Services has a Lifecycle Plan Model (LPM) that determines the timing and level of capital expenditure recommended to reduce whole of life operating costs whilst maximising the economic life of the assets. This model draws upon asset performance data gathered from Woollam Services’ other service delivery experience across a diverse range of contracts. Combined with current service delivery and asset replacement pricing information, this provides a reliable expenditure and performance model.

With the LP, Woollam Services can:

  • Minimise the risk of unforeseen capital expenditure on asset replacement
  • Take a strategic long-term approach to asset replacement
  • Make informed asset management decisions which are underpinned by an indication of current and predicted future asset condition

Take a proactive approach to asset lifecycle replacement
The LP utilises a standardised asset hierarchy to classify each of the assets within your premise. Similar classes of assets are grouped together within the model and take into account:

  • Design life
  • Replacement cost
  • Statutory and other compliance requirements
  • Whole of life maintenance requirements

How we protect your building assets

Facilities Maintenance

How do you manage working in a sensitive live environment?

We work in the country’s leading and largest hospitals and aged care facilities. Safety of your customers, residents, patients, visitors, and users is paramount.

Our teams are some of the most experienced in sensitive live environment works and adhere to stringent procedures and protocols that achieve what you need without disruption.

We have a maintenance team already, does your service make them redundant?

We work with you however you would like. Woollam can bring your team along for the ride. We consider the brilliance they bring to the table and explore growth opportunities for them to give you an all-encompassing team of experts

Premature failure of our building assets often comes as a surprise and costs us money. How can we reduce these unforeseen expenses?

Planned preventative maintenance is key. Our condition assessments indicate whether an asset is performing satisfactorily or unsatisfactory; and whether this is due to it exceeding service levels or due to under-performance.

We have recurring problems on certain machinery. Do you assess for problems?

Yes! Not knowing the condition of machinery is one of the single biggest drains on money and resources – because it’s all spent reacting to maintenance needs. We inspect, test, analyse and monitor to determine what intervention is required i.e. maintenance, refurbishment, replacement, or other need, and can implement the solution for you.

Maintenance Administration

How does an asset register benefit my business?

We barcode and record your assets. Capturing all asset information in an asset register enables reviews against:

• relevant standards that outline regulatory requirements
• inspection and service intervals
• warranty requirements
• equipment specifications for specified services

From there, we’re able to identify requirements of equipment and assets, and set service frequency so that you don’t experience breakdowns and know what costs to budget.

How do you manage all maintenance work orders, reactive and preventative?

When your maintenance need arises, simply give us a call or log your request via the user-friendly app. We issue the work order to our pre-qualified, pre-inducted team of trades and track and trace progress in real-time. We attend site, complete the work, and sign off with photo evidence. Woollam then issue the monthly activity report to you which summarises the value of the completed works and the value of works in progress so you’re always in the know.

How do I track if my facility is up to date with regulatory and compliance standards?

We know it’s a big task when you have a customer-centric business to run, so we can take care of regulatory requirements for you. Our team has a clear understanding of legislative requirements – an essential element of asset management.

The mechanisms to manage the risks associated with planning, buying and building assets are contained in a range of Acts, Regulations, Standards and Codes which we remain up to date with and use to modify, reduce or eliminate risk altogether – from planning through operation to long-term management of your facilities.

How can I better meet and respond to regulatory audits obligations?

Our digital compliance system means you don’t need to rely on hard copies or manuals. Everything an auditor would want to see is in one place, and we keep it up to date for you – it’s hassle-free compliance.

All certifications, records, safety documents, licences, inductions, police checks and more are collected and verified, and we are alerted when they’re coming up for renewal, so you never skip a beat.

Check out our Approach page to see some of our systems in action.

What is a condition assessment?

A condition assessment evaluates and monitors the physical condition and performance of components of your building to:
* Forecast effective age and estimated life span of assets
* Develop a cost analysis to help build your capital budget
* Estimate costs to correct any maintenance needs
* Identify any code related deficiencies or compliance concerns
* Identify required intervention methods [maintain, refurbish, or replace]

Building Works

We need to upgrade our facilities but do not have the budget for significant expenses – what are our options?

Many don’t have the capital to immediately invest in extensions, refurbishing, or repurposing – but that doesn’t need to stop you from upgrades. First and foremost, your facility needs to be a constant safe zone for everyone who enters – customers, visitors, and workforce. To find the right solution for your budget, business needs, and current regulatory compliance requirements, we suggest kicking off with a site‐based audit whereby we report on the age, design, and overall condition of each asset.

By using a risk-based approach, we can help you identify the most prevalent efficiencies or changes required within your facilities. We can forecast required capital planning of high value assets, and establish refurbishment, maintenance, or replacement actions by plotting historical spend/failure patterns and protect and optimise the performance of the property ensuring there’s a plan in place for refurbishment or second life preparation if that’s where you would like to head.

How do we conduct building works while the facility remains fully operational?

Woollam Services works in several environments where business continuity is of critical importance including healthcare, aged care, and early education. In these environments we are fully aware that where an event or incident compromises critical business functions the potential consequences may be catastrophic.

In these environments, we ensure our employees and trades understand and work seamlessly within the parameters of your environment. We understand, value and have the discipline to conform to strict live operating procedures and protocols, and specifically manage items including, but not limited to:

Continuity of existing essential and non-essential services for the life of the projects and during major services shutdowns.

Personnel, visitor and general pedestrian access and egress.

Vehicular traffic within and in the vicinity of the existing live environment.

Updating of existing emergency evacuation procedures, meeting points, and plans to accommodate any maintenance or construction activity.

Installation, management and maintaining of dust, vibration, and noise suppression measures to mitigate any disturbance.

provide notice of potential disruption caused by planned maintenance two weeks before the maintenance is scheduled to take place.

Maintaining existing fire egress and general access and egress pathways.

Installation of new and relocated emergency and exit lighting systems to accommodate new fire egress pathways if required.

Installing way-finding signage, temporary fencing, hoardings and barricades around activity if required.

We have multiple sites – how can we manage the facilities in a cost-effective manner?

You need to first understand what requires servicing and when. We capture all asset information for you, either by site-based inspection or asset registers; we then review each item for compliance and operating efficiency and identify any additional service requirements. We create a schedule for inspection and/or corrective works and then review the effectiveness of inspections over time. If corrective work isn’t identified as part of the inspections, then why continue to perform if not mandatory – cost saving for you right there! Check out our cost-effective methodology for planned preventative maintenance on Our Approach page.

We have an old building, how do we bring it up to current compliance standards and requirements?

As part of our Planned Preventive Maintenance approach, we create an asset register to record each of your property’s assets inclusive of model, installation dates, costs and warranties. We can then create time‐based periodic inspection plans to align with statutory maintenance – scheduling in routine work to be carried out to ensure that all buildings, plant, and equipment are maintained in accordance with relevant Acts, Regulations, Codes and Standards, meeting State, Local Government and other Statutory Authority requirements. So, you can get on with what you’re good at.

Insurance Repair Works

How do I best protect my property from damage?

Ensure no loose screws are securing the corrugated sheeting on your roof to eliminate the risk of wind destruction. It pays to periodically have a roof inspection to detect loose fixings.

Look out for potential water ingress into the roof through overflowing gutters caused by prolonged dust build-up of blockage from overhanging foliage.

Check the condition of trees on your property that have the potential to interfere or connect with overhead powerlines. Check the root system to ensure there is no rot weakening the stability of larger trees in heavy winds.

Look for items that are unsecured on your property such as outdoor furniture. These items should be tucked away or securely tied down. These items can become projectiles in strong wind causing damage or potential injury.

What kind of insurance repair work do you carry out?

Woollam provides several services which help return your facility to business as usual, including: make safe works, mould remediation, building restoration, complex cleaning for fire, smoke or water damage, drying as well as major loss services for large commercial or complex insurance claims.

Can I engage you to carry out insurance repair work for our building?

Yes, we can contract directly to the insured if requested by insured and approved by the insurance company or through a cash settlement process with their insurance company or we can be appointed by the insurance company directly if we are on the building panel with the insurance company.

Facilities Management

How can we reduce our monthly reactive maintenance spend?

Not knowing the condition of assets is one of the single biggest drains on money and resources. Failing assets and reactive maintenance are unpredictable, can have disastrous consequences on your budget, and risks customer safety and comfort.  Our expert preventative and reactive maintenance programming cuts the reactive maintenance spend, reduces resourcing needs, increases your operating efficiencies, and improves the longevity of your assets by providing an accurate reflection, plan, and schedule of the condition of your property assets. We also provide cost tracking, single source invoicing and comprehensive summary reporting. It’s a fail-safe hook up!

We need a strategy for managing our property, but don’t know where to start.

Our team of experts work closely with our clients to create a tailored property management strategy. Woollam Services empathises with the individual wants and needs our clients, ensuring that our clients are not left with a bill for unused and unnecessary services. During the discovery process our expert team guide you through creating a strategy which best fits your property management needs by asking the following questions:

* Who are we empathising with?
* What do they do?
* What do they need to do?
* What do they see?
* What do they hear?
* What do they say?

Contact Woollam Services today if you would like to discuss tailoring a property management strategy with specific to you [insert link to Keith contact us]

How do we know where we can make both operating efficiencies and cost efficiencies?

Do you have an accurate understanding of the condition of each of your assets? Do you know how or when you are maintaining equipment? Is it being recorded and scheduled? Do you have recurring problems? With many businesses, the influx of operational invoices each month could mean you don’t see that there’s three re-fixes on the same asset in a short time period. Not only do we provide comprehensive planned and reactive maintenance services, we can bring simplicity to general operations including but not limited to:

  • Reducing the burden on your accounts team by collating all maintenance and service works into one invoice.
  • Digitising your compliance system – our user-friendly software means no reliance on manual searches. Everything an auditor would want to see, like photo evidence, OEM warranties and manuals, maintenance requests and reporting, and administrative support processes are managed within one central system. User friendly technology and automated systems reduces time, resources, and double handling.
  • Identifying energy efficiencies to ensure the property is running cost-effectively.

I want my facility to perform better – at its best. Where do I start?

An Asset Management Plan (AMP) includes documented information that specifies the activities, resources and timescales required for an individual asset, or a grouping of assets, to achieve the organisation’s asset management objectives. The purpose of an AMP is to ensure the appropriated Asset maintenance strategies are identified, planned, and implemented to meet service level requirements and effectively manage risk in a cost-effective manner.

Included within this AMP will be the Lifecycle Plan (LP). The LP provides an understanding of when components of the asset exceed their maintainable life and require replacement. Woollam Services has a Lifecycle Plan Model (LPM) that determines the timing and level of capital expenditure recommended to reduce whole of life operating costs whilst maximising the economic life of the assets. This model draws upon asset performance data gathered from Woollam Services’ other service delivery experience across a diverse range of contracts. Combined with current service delivery and asset replacement pricing information, this provides a reliable expenditure and performance model.

With the LP, Woollam Services can:

  • Minimise the risk of unforeseen capital expenditure on asset replacement
  • Take a strategic long-term approach to asset replacement
  • Make informed asset management decisions which are underpinned by an indication of current and predicted future asset condition

Take a proactive approach to asset lifecycle replacement
The LP utilises a standardised asset hierarchy to classify each of the assets within your premise. Similar classes of assets are grouped together within the model and take into account:

  • Design life
  • Replacement cost
  • Statutory and other compliance requirements
  • Whole of life maintenance requirements

View more recent projects

Apartment Body Corporate Building Works

Apartment Body Corporate Building Works

Works have included waterproofing, roofing, pool works, fire sealing and general remedial maintenance to achieve appropriate building code ratings. Woollam Services is currently investigating the use new drone technology which will provide detailed dilapidation reporting of the two multilevel towers.

read more
Early Education Building Maintenance

Early Education Building Maintenance

Woollam Services provides general building maintenance services which are managed through our in-house 24/7 Helpdesk. Woollam have been engaged to complete works ranging from fixing faulty taps to complex minor capital works projects.

read more
Early Education Grounds Maintenance

Early Education Grounds Maintenance

Woollam Services is currently engaged by an early education provider to complete grounds maintenance and landscaping across multiple sites. Woollam is working together with the client to develop an ongoing planned preventative maintenance agreement.

read more
Residential Care Facilities Maintenance

Residential Care Facilities Maintenance

Woollam Services has clients that operate not-for-profit individual residential care properties, where we have been engaged to carry out ongoing building maintenance for residential homes throughout Queensland and Northern NSW. Woollam Services carries out a broad scope of works ranging from simple ‘patch and paint’ to more complex building remediation and restoration works. Woollam Services offer this service 24/7 ensuring that our client’s specific needs and requirements are met.

read more
Aged Care Minor Capital Works

Aged Care Minor Capital Works

Woollam Services has been engaged by an Aged Care Provider to undertake Facilities Maintenance and Minor Capital Works at multiple residential aged care sites. Minor Capital Works including roof and balcony restorations and general maintenance, including plumbing, electrical and non-trade works.

read more
Aged Care Facilities Maintenance

Aged Care Facilities Maintenance

Since 2018 Woollam Services has been engaged to undertake Facilities Maintenance at various locations managed by an aged care provider throughout metropolitan and regional Queensland.

read more
Private Hospital Plant Room Slab Repairs

Private Hospital Plant Room Slab Repairs

Woollam was engaged by a major inner city private hospital to repair the plant room slab on the upper levels of a pedestrian Linkway. The slab was suffering from corrosion and ‘flaking’ of the concrete in the Plant room due to chloride ion penetration.

read more
Ambrose Treacy College Building Refurbishment

Ambrose Treacy College Building Refurbishment

Woollam completed a refurbishment project at Ambrose Treacy College, Indooroopilly. The project included modifying a heritage building to create a new enrolments office, three ancillary offices and an examination room. It also included construction of two new GLAs in the undercroft of the science building.
The works were completed over the Christmas School Holidays to mitigate any disruption to the school’s busy operations. To accelerate the process, town planning, heritage approval and building approval all ran concurrently and over-lapped the building works. Micromanagement of the planning and consent approval process insured the facilities were available for use in time for school to commence.

read more
Komatsu

Komatsu

Woollam Services has completed multiple Minor Capital Works contracts at Komatsu’s Sherwood and Wacol sites where the Woollam Constructions business has a long history of construction works. The recent engagements include roof replacement, bathroom renovations, shed repairs and carport post replacements.

read more
Apartments Broadbeach

Apartments Broadbeach

Woollam Services was engaged for a complete building assessment and dilapidation report before undertaking remediation works at this high-rise apartment complex at Broadbeach. The Minor Capital Works contract included refurbishment works to box gutters, concrete slabs, roof terrace walls and driveway repairs.

read more

Complete end to end service

The Woollam team provided design solutions that
ensured the final product was an efficient, fit-for-
purpose building that would best cater to the needs of
those living and working inside it.

Regan Stathers, Executive General Manager
Technology & Property, Whiddon

It all starts with a call

Book a discovery meeting to discuss your specific requirements